Office Assistant, The Trampery Fish Island Village

Duties and Responsibilities include

– Exceptional customer service (Members, contractors, new enquiries, suppliers, local businesses etc)
– Administrational support to the on-site team
– Responsible for daily workspace tasks including upkeep of kitchen refreshments, inventory, stocking and mail management.
– Assisting the team in marketing and communication activities when required.
– Assisting in research when required.
– Using The Trampery Systems and helping the on-site teams to keep them current and well-organised including documents.
– Support the team in translating business opportunities and enquiries into sales
– Support the team in monitoring and following daily Health & Safety, closing and opening procedures, alarms and video surveillance.
– Coordinating deliveries and access.
– Arranging access/parking/keys for contractors and updating inventory and systems.
– Assisting with members’ check-ins and check-outs
– Support external bookings (meeting rooms and event space) order catering, ensuring the spaces are set up in time for all bookings on site and day to day, including packing down / resetting of the spaces post events
– Instruct any casual event staff that are on shift for events and tours
– Fill out event schedules and paperwork for bookings, and tours

About you:

– You take pride in the space that you are given, every corner is checked to ensure that you are providing a space that feels like a home away from home, as well as a professional and smart space for productivity & business enterprise
– You are invested in the positive role that The Trampery Fish Island Village can take for the local community, members and visitors
– Conscientious and eager team player
– Finds it easy to build relationships and rapport with a variety of individuals, particularly a member community
– Organised with an ability to multitask, problem solve and prioritise your work
– Understanding of excellent practice in customer service
– Interested in practising how to work autonomously
– Curiosity for our members and what they do
– Able to communicate openly and effectively with the team when needing support.

What we offer:

– Company-wide Training, Learning & Development opportunities
– Regular team activities including socials, well-being and team builders
– Headspace subscription
– Charlie HR Perks and Discounts to thousands of vendors
– Remote working (1 full week per year)
– Cycle to work / Annual travel card schemes
– 32 days off per year (20 days annual leave, plus 8 bank holidays, plus 1 day off during your birthday week plus 3 days paid end-of-year closure from Christmas Day to New Year’s Day – with a half day off on Christmas Eve (unless stated differently in your contract)
– Day of personal significance swap (eg swap Easter bank holiday for another religious holiday)
– Free guest pass to workspace for partner, friend, or child once a month