Complaints Procedure

This publication is published by Social Streets C.I.C, a not-for-profit news and media organisation that publishes local news and culture magazines in London, and abides by its Complaints Procedure.

If any person feels we have breached the code in anyway, and wishes to make a complaint, please submit your complaint, in writing to the Editor-in-Chief (tabitha@socialstreets.co) in accordance with the following steps.

All complaints must include the name and date of the publication, with reference to the specific article in question. Please include:

  • The URL of the article if possible, and/or link to any image or video.
  • A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant
  • The clauses of the Editor’s Code of Conduct or Fact Checking you believe the publication has breached.

Who can complain?

Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved

In submitting a complaint, you must provide your full name, address, phone number and email.

What can I complain about?

You can complain about any article, in print or online, including words, images and audio or video content.

You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors Code of Conduct or Fact Checking that are in breach.

Time Limit

Complaints must be contemporaneous and must be made within four months publication.

The publication will endeavor to respond to the complainant within 21 working days.